Cancel/ Change Order

Cancel / Change Order Policy

Effective Date: 15/05/2024
Store Name: Seodio
Website: seodio.com
Email: support@seodio.com
Address: 4390 Sunflower Cir, Cumming, GA 30040, United States

1. Purpose and Scope

This Cancel / Change Order Policy explains when and how customers may request order cancellations or modifications after placing an order on seodio.com.
Due to the preparation and handling requirements of wedding dresses and bridal apparel, changes are only permitted within a limited time before processing begins.

This policy applies to all bridal gowns and related products sold on seodio.com.

2. Cancellation and Modification Timeframe

After an order is placed, it enters our system promptly for verification and preparation.
Customers may request a cancellation or change within 4 hours of completing their purchase.

Requests submitted after this time window cannot be guaranteed once processing has started.

3. Changes Allowed Within the Time Window

If your request is submitted within the allowed timeframe, you may request:

• Cancellation of the entire order
• Changes to size, color, or style (subject to availability)
• Quantity adjustments
• Corrections to the shipping address

All requests are reviewed individually and must be approved before processing begins.

4. How to Request a Cancellation or Change

To request a cancellation or modification, please contact us as soon as possible by email:

Email: support@seodio.com

Please include your order number and a clear description of the requested change. Requests without sufficient information may not be processed in time.

5. Requests After the Time Window

Once the 4-hour window has passed, orders may move into processing or fulfillment. At this stage:

• Orders cannot be canceled
• Product details and quantities cannot be changed
• Shipping addresses cannot be modified

In exceptional cases, we may review requests at our discretion, but changes are not guaranteed once processing has begun. Customers may refer to our Return and Refund policies after delivery, if eligible.

6. Customer Responsibility for Accurate Information

Customers are responsible for ensuring all order details are accurate at checkout, including:

• Recipient name
• Street address and unit number (if applicable)
• City, state, and postal code

Seodio is not responsible for issues caused by incorrect or incomplete information provided by the customer.

7. Address-Related Delivery Issues

If an order is delayed, lost, or returned due to incorrect address details:

• Seodio is not responsible for delivery failures caused by address errors
• Additional shipping fees may apply for reshipment
• Refunds are not guaranteed in these situations

If a package is returned as undeliverable, we will contact the customer to discuss available options.

8. Why Changes Are Not Allowed After Processing

Once processing begins, orders are integrated into inventory allocation, preparation, packaging, and shipping systems.
Allowing changes at this stage increases the risk of errors and delivery delays. For this reason, Seodio does not permit modifications after processing has started.

9. Relationship to Other Policies

This Cancel / Change Order Policy should be read together with our:

• Shipping & Delivery Policy
• Return Policy
• Refund Policy
• Terms & Conditions

Some items, including custom-sized gowns, made-to-order designs, clearance items, or products marked as final sale, may be subject to additional restrictions.

10. Contact Information

For questions about order cancellations, changes, or delivery concerns, please contact us:

Website: seodio.com
Email: support@seodio.com
Address: 4390 Sunflower Cir, Cumming, GA 30040, United States